FAQ’S


How often should I change the heater coil in my electronic cigarette?

How often you change the coil in an electronic cigarette depends mostly on how often you use it. Heavy vapers will need to change it more frequently than light vapers. If you smoked 20 cigarettes a day you would probably have to replace the heater coil every 7 days to ensure you are getting a nice consistent vape. If you are a light vaper every 2 weeks should be fine. Changing the coil is part of the maintenance of an electronic cigarette and is very easy to do. There are instructions on how to change the heater coil here. Relacing the heater coil costs £3.99 which is not a lot compared to the cost of buying 1 packet of 20 cigarettes which would cost about £8 per day on average.

 

Eventually your electronic cigarette heater coil will stop doing it's job and will need to be replaced. These are very simple to replace.

To change the heater coil in your Puff Away electronic cigarette follow the steps below.

  1. first remove the battery.
  2. second remove the base of the atomiser, as though you were going to fill up the liquid.
  3. Put the liquid tank to one side, keeping it upside down so that the liquid does not spill out.
  4. Hold the base with your left hand and with your right finger and thumb twist the top of the coil in an anti clockwise direction. This should require very little force. There are grooves on it to help stop your fingers slipping off.
  5. Unscrew until the heater coil comes out completely.
  6. Screw in your new heater coil in a clockwise direction, make sure it is screwed up tightly to prevent leaking but only use your hands, do not use tools as this can damage the threads.
  7. Reassemble the liquid tank and battery and you are good to go.

I am getting a burnt taste from my electronic cigarette.

It is very important to never push the button on the battery when there is no liquid in the electronic cigarette. It's similar to boiling a kettle with no water in it. Inside there is a heater coil which is designed to heat liquid, if there is no liquid present then it burns the wick which causes a horrible burnt taste even if you put liquid in after. The only real solution to a burnt wick is to replace the heater coil

Always take care to never let your electronic cigarette run out of liquid.

Why is my electronic cigarette is bubbling?

Electronic cigarettes Usually gurgle or bubble because they have been overfilled. The best way to get rid of excess liquid is to get a paper towel then remove the liquid tank from the battery, place the paper towel where the battery usually is and then blow hard through the mouth piece. The liquid that was in the center tube that was causing the bubbling should come out of the small holes in the bottom and curing the problem. If that doesn't work then put the electronic cigarette back together and hold down the button for 10 seconds without inhaling, this should burn off any excess liquid.

The electronic cigarette battery is charged but I am not getting any vapour

 

There are a few reasons that can cause this to happen:

There is not enough liquid in the liquid tank. There is a wick inside which is similar to a candle wick, this absorbs the liquid which is to be vaporised. If there is not enough liquid in the tank then it cannot be vaporized. Simply put more liquid in to get more vapour out.

Another reason that this could happen is that the battery is not making contact with the liquid tank. If you take off the liquid tank and look down the battery, you will see a small round disc in the middle. This disc is attached to a spring (which you can't see) and they sometimes get stuck down. The picture below shows how to solve this problem by getting a small screwdriver and gently teasing the disc up.

electronic cigarette battery problems

This problem is almost always caused by stray liquid dripping down onto the battery and solidifying which causes the disc to stick down.

The disc in the centre, pictured above must make contact with the battery in order for your electronic cigarette to work. If the disc is very dirty, then it can't make contact with the liquid tank and no vapour will be produced. It is very important to keep this disc clean as it can also prevent the battery from charging.

Finally if you have checked all of the above and you are still not getting any vapour, then you probably need to change the heater coil. Depending on how much you vape, the heater coil inside will eventually become clogged up and will not function correctly. Below is a picture of a clogged coil and wick. Heavy vapers may need to change the coil more frequently than light vapers. New heater coils are available here.

They are extremely easy to replace. Just unscrew the old one and screw in the new one. If you are technically minded you can actually replace the heater wire and the wick but this is more tricky and probably best left to the experts.

electronic cigarrete dirty heater coil

The beauty of the puff away electronic cigarette is that you can replace the heater coil whereas with other brands you need to replace the whole liquid tank.

If your electronic cigarette stops working, there are a few thing that you can try, to get it going again.

The most common problem is that the battery has gone flat, I know that this sounds obvious but sometimes you don't put the battery on charge properly and you think it has charged but it hasn't. Try putting the battery on charge again and check that the LED light on the charger goes from green to red when you put the battery on charge. It will go green again when the battery is fully charged.

The second most common problem is that you push the button on the battery and nothing happens. Nine times out of ten you have accidentally activated the battery lock. To release the battery lock simply push the button five times in quick succession and the light will flash and it will be working again.

To lock the battery simply push the button five  times in quick succession and the light will go off. This feature is to prevent accidentally holding the button down whilst it is in your bag or pocket.

 

 

There are lots of brands of electronic cigarette, why should I choose Puff Away? The Puff Away electronic cigarette has some features that set it apart from other brands such as the ability to charge the battery from both ends and whilst it is still attached to the liquid tank (atomiser) so that it can still be used whilst plugged in. It also has a changeable heater coil, which means that you don't have to throw away the whole liquid tank when it becomes clogged or burnt out you can just unscrew the heater coil and replace it with a new one. The heater coil is also rebuildable which means that if you prefer you can replace the wick in the heater coil and save yourself even more money. see our helpful videos on the homepage for more information.

What is Vaping?

Vaping is the electronic equivalent of smoking. Instead of inhaling harmful tobacco smoke you inhale a liquid with or without nicotine in, delivered via an electronic cigarette. Vaping allows you to enjoy an alternative to smoking, without inhaling tar and the other harmful chemicals in cigarettes. Vaping is a term coined by the vaping community to replace the word smoking as this doesn't accurately describe what the users of electronic cigarettes are doing. Vaping is not illegal in the UK and currently does not fall under the strict no smoking laws, which means you can to vape almost anywhere. It is worth noting though that although it is not illegal, it is still frowned upon in some places as it is often mistaken for smoking. It is always worth asking permission before you vape in bars or places where there are large numbers of people in confined spaces. Most people are intrigued by it and once you have explained what it is, most people are fine with it.

vaping welcome Vaping welcome

Hopefully in the future these signs will be everywhere and vaping will be so well known that it will be socially accepted as an alternative to smoking. Until this happens be prepared to be asked on an almost daily basis "what is that?"

Manually operated electronic cigarettes have a button on the side of the e-cigarette which controls the atomizer which is what heats the liquid and produces the vapour. There is no need to do primer-puffs with manual e-cigarettes just Start pressing the switch shortly before the drag and stop shortly before ending the drag. Manual e-cigarettes produce better results in terms of vapor and throat hit but it's also a matter of personal preference which one you like more. Be careful not to press the button for too long and too often because the atomizer can be easily overheated with this switch type. A good maximum drag is about 5 to 7 seconds after which you should take quick break. If the atomizer heats up significantly, take a longer break.

Getting a good throat hit depends on several factors like poor battery and the amount of nicotine in the e-liquid also makes the throat hit stronger. Higher concentrations of nicotine feels "rough" in the throat and you feel a stronger "hit" at the back of your throat which gives a more realistic smoking experience. Different e-liquid brands and the device you are using also affect the outcome.

An electronic cigarette or e-cigarette or e-cig, is an electronic inhaler meant to simulate and substitute tobacco smoking. They generally utilize a heating element that vaporizes a liquid solution. Different liquids can be purchased which include nicotine at different strengths depending on the users level of nicotine addiction and some liquids contain no nicotine at all allowing users to wean themselves off of nicotine completely. They are often designed to mimic traditional smoking implements, such as cigarettes or cigars, in their use and/or appearance. Some electronic cigarettes are disposable whilst some have disposable cartridges and others are simply refillable.